Shipping policy

Shipping Policy — Rhime USA

Email: Support@Rhimeusa.com

1) Processing time

  • Orders are processed 1–3 business days (Mon–Fri, excluding holidays).

  • Orders flagged by our fraud-prevention systems may require identity verification and can be delayed or canceled for your protection.

2) Where we ship from

We dispatch from our global fulfillment centers. Your order may ship from outside your country. This can affect delivery times and whether import duties/VAT are due (see §5).

3) Methods & estimated delivery times (from dispatch)

  • USA & Canada: 7–10 business days (rural/remote +2–4 days).

  • EU/UK: 7–12 business days (customs may add time).

  • Rest of World: 7–15 business days.
    Expedited options may be offered at checkout in select regions. ETAs are estimates—not guarantees—once the carrier has the parcel.

4) Tracking, split shipments & packaging

  • A tracking link is emailed when your order ships (please check spam).

  • We may split shipments; you’ll receive separate tracking numbers at no extra ship cost.

  • Shoe boxes ship inside protective cartons to reduce damage.

5) Customs, duties, taxes & VAT

  • Your order may be subject to import duties, taxes, and brokerage fees assessed by your local customs authority. These are not included in the price or shipping fee unless explicitly stated at checkout as “prepaid” or “DDP.”

  • Where available, we may collect VAT/duties at checkout and prepay them on your behalf. If not stated as prepaid, charges are due on delivery (DDU/DAP).

  • EU: For certain low-value consignments (≤ €150), we may collect VAT at checkout (IOSS). Orders above that threshold are usually taxed on import.

  • UK: For certain consignments (≤ £135), we may collect UK VAT at checkout. Orders above that threshold are usually taxed on import.

  • We do not declare orders as gifts and cannot alter values on customs forms.

6) Address changes & delivery instructions

  • We can edit addresses before an order is locked for fulfillment. After handoff to the carrier, changes aren’t guaranteed.

  • We cannot guarantee adherence to specific delivery instructions (gate codes, safe places, etc.). Please use the carrier app where available.

7) Delivery confirmation, signature & risk of loss

  • For high-value orders (typically US$300+), we may require an adult signature. You can request a waiver, but if waived, you accept responsibility once the carrier marks “Delivered.”

  • US customers: Risk of loss/title pass on carrier delivery to your address.

  • EU/UK customers: Risk passes on your physical receipt of the goods, as required by law.

8) “Delivered” but not received / stolen packages

If tracking shows Delivered but you can’t locate it:

  1. verify the address and check with neighbors/building staff;

  2. wait 3 business days;

  3. open a carrier trace;

  4. email Support@Rhimeusa.com with your order # and trace case #.
    We’ll assist, but we’re not responsible for theft after confirmed delivery except where local law requires otherwise.

9) Undeliverable, refused, or unclaimed parcels

Parcels returned for incorrect/undeliverable address, repeated delivery failure, or refusal may be refunded minus original shipping and any carrier return fees, or reshipped at your request with additional shipping. (EU/UK statutory withdrawal rules still apply where applicable.)

10) Shipping restrictions

  • We do not ship to sanctioned/embargoed destinations.

  • Some carriers can’t deliver to P.O. Boxes or military addresses; if affected, we’ll contact you for an alternate address.

  • We may limit orders to suspected reshippers or freight forwarders.

11) Pre-orders & backorders

Estimated ship dates for pre-orders/backorders are shown on the product page and in your confirmation email. The delivery clock in §3 begins when the item dispatches.

12) Damage in transit

If your package arrives visibly damaged, photograph the outer carton and product immediately and contact Support@Rhimeusa.com within 7 days so we can file a carrier claim and resolve (repair/replacement/refund per our policies).

13) Force majeure

We aren’t liable for delays outside our control (e.g., customs holds, extreme weather, strikes, carrier network issues, public health events, government actions).

14) Questions

We’re here to help: Support@Rhimeusa.com (Mon–Fri).