Shipping & Return

 

SHIPPING POLICY

All orders are shipped from Los Angelas, CA. While orders are typically shipped within 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.

Rhime is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact rhimeusaofficial@gmail.com and we will try our best to assist you with this matter.

 

RETURN & REFUND

We are unable to accept any exchanges or returns unless there is a manufacturing defect or we sent a wrong item(s) to you.

If qualified, you have 7 days upon receipt of your order to return your items(s). Once we have issued you with a returns authorization number you have 14 days to send your item(s) back to us. 

Unfortunately, we cannot refund any taxes, duties, charges or the return and shipping fee. Refunds will also be set at the price you paid and not the price in the currency concerned at the date of refund. 

For a return to be accepted the following must apply:

  • All returned items must be unworn, complete with original tags and packaging. Items returned in non-resalable conditions, won't be eligible for a refund and we will need to send them back to you.
  • All shoes must returned in their original shoe box. Shoes returned without the original box, a damaged box, or marked soles may not be accepted and will be returned to you.
  • You will need to use an outer packaging to protect any shoe or bag box when returning your footwear or bags. Since it is part of the product, any damage to the shoe box may result in the return being refused.

To initiate a return request, please email rhimeusaofficial@gmail.com, quoting your order number, the item you would like to return and including images of the item you would like to return. We will inform you further on how to proceed. We may request from you additional specific images of the item. Once we are happy to accept the return, we will issue you with a returns authorization number and provide you the address to where the item needs to be shipped.

We will provide you with the correct documents to include with your return and shipping for returns will be at your cost. You may choose to use your own method. We advise you use a tracked and insured service as we will not issue any refunds for items that are lost in transit.

Any import duties related to your return will be deducted from your refund. Customs duties and taxes related to original shipments are not refundable by ourselves. You may be able to apply to your local customs authority for a refund of any returned products.

Once your item is received at our warehouse we will inspect the item to determine if it is in a saleable condition. A refund will be processed if your items is in a saleable condition. You will receive an email notification of the refund and the funds should be returned to your methods of payment within 7 days.

If we consider the item to be non-saleable, for example, the has been worn, the security tags have been removed, or the packaging is damaged in any way, then the item(s) will be returned to the sender and no refund will be given or in the case that you are exercising your right of withdrawal, we will make a deduction. We will notify you of our decision via email. Shipping costs to return the item to yourself will need to be borne by you.

*Rhime reserves the right to refuse a return or an exchange of any item(s) based on the condition of merchandise.